Delivery times vary by location. As a general guide: UK orders typically arrive within 6–9 working days, most EU countries within 6–11 working days, and US orders within 4–7 working days. All times include a 2-day fulfilment window before your order is dispatched.

Yes — we offer free standard shipping worldwide on all orders. No minimum spend required.

Yes, once your order has been dispatched you will receive a confirmation email with your tracking details so you can follow your parcel every step of the way.

Yes, we ship to most countries worldwide. Your local currency and shipping options will be shown at checkout.

We want you to be completely happy with your purchase. If something isn't right, please contact us within 30 days of receiving your order and we'll make it right — whether that's a replacement, refund, or exchange.

If your order arrives damaged or incorrect, please contact us immediately with a photo of the issue and your order number. We'll sort it out quickly at no extra cost to you.

Simply head to our Contact Us page, include your order number and reason for return, and we'll guide you through the process. We aim to respond within 24 hours.

Yes. All Ascend&Co products are formulated with organic, natural ingredients. We carefully select each product to ensure it meets our standards — free from harsh chemicals and unnecessary additives.

Our range is designed to be gentle and effective for all skin types. Each product page includes details on suitability so you can find the right fit for your skin.

Yes — none of our products are tested on animals. We believe great skincare should never come at the expense of others.